FAQs

 

What currency are the prices I see on the site?

All prices are in USD but you can easily shop in your local currency using the currency converter on the product page.

 

I just placed an order, when will it ship?

We try our best to ship items as fast as we can. Please allow 1-3 business days processing time for your order to ship out, average shipping times are 5-15 business days.

Tracking numbers will be updated 3-5 business days after your order has been shipped. If you don't have a tracking number after 5 business days, please email us at support@5elementsofficial.com. 

 

I am not in love with my order, can it be returned? What if there is an issue?

We offer a 100 % money back guarantee, if the product is defective or damaged. We provide you 30 days to send it back to us for a full refund. You must ship it back at your own expense, once we have received and inspected the product we will refund the full amount of your original purchase. Please include your name and the order number on the returned parcel.

Please note: If your package is on the way, you must wait for it to arrive and return it before receiving a refund.

  

I have entered an incorrect address what do I do now?

Address updates can be requested but are not guaranteed. We strongly suggest double checking information before submitting your order. If you have misspelled or auto filled an incorrect address, please kindly notify us via email at support@5elementsofficial.com including your name and your order number. If the given address is wrong, we can change the address to the correct one within 12 hours.

 

How long does shipping take?

Shipping times vary as we do ship worldwide from different fulfillment centers based on your location. The average shipping time is 5-15 business days.

 

I have a question that wasn't answered, can you please help?

Absolutely! Please send us an email to support@5elementsofficial.com and we will be happy to assist you in any way we can.

We do receive a large number of emails. If you wish to get a prompt response, please attach your order number and address the problem clearly. Thank you for your support.

Top Quality Products
Hottest Design Trends
Limited Time Free Shipping
4.9 Customer Satisfaction