Shipping Information

 

 

Limited Time FREE Worldwide Shipping

Shipping Time

Shipping time varies by location. These are our estimates:

Location	Estimated Shipping Time
United States	7 - 15 Business days
Canada, Europe	7 - 15 Business days
Australia, New Zealand	7 - 13 Business days
Central & South America	10 - 20 Business days
Asia	5 - 10 Business days
Africa	15 - 30 Business days

 

*Please allow 1-3 business day processing time due to high demand during peak periods.

*All shipping times exclude clearance/customs delays

 

Lost/Missing Packages

5 ELEMENTS is not liable if the incorrect address is placed during the checkout process. Please make sure that your billing and shipping address is correct before processing your order.

 

Customs

We are not responsible for any custom fees once the items have shipped. By purchasing our products, you understand that packages shipped to you may have custom fees when they arrive in your country.

  

Tracking Information

You will be able to track your order with the tracking number shown on your order confirmation page.

 

My Tracking Says “No information available at the moment”.

For some shipping companies, it takes 2-5 business days for the tracking information to update on their system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.

If you have any other questions, please contact us via email at support@5elementsofficial.com and we will do our best to help you out.