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Shipping time varies by location. These are our estimates:


 Estimated Shipping Time

United States

 7 - 15 Business days

Canada, Europe

 7 - 15 Business days

Australia, New Zealand

 7 - 13 Business days

Central & South America

 10 - 20 Business days


 5 - 10 Business days


 15 - 30 Business days


*Please allow 1-3 business day processing time due to high demand during peak periods.
*All shipping times exclude clearance/customs delays


Lost/Missing Packages

5 ELEMENTS is not liable if the incorrect address is placed during the checkout process. Please make sure that your billing and shipping address is correct before processing your order.



We are not responsible for any custom fees once the items have shipped. By purchasing our products, you understand that packages shipped to you may have custom fees when they arrive in your country.


Tracking Information

You will be able to track your order with the tracking number shown on your order confirmation page.


My Tracking Says “No information available at the moment”.

For some shipping companies, it takes 2-5 business days for the tracking information to update on their system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.

If you have any other questions, please contact us via email at and we will do our best to help you out.